Values and principles

As a business consulting company, we have a decisive influence on our customers’ business operations through our recommendations and operational measures. We therefore do our utmost best do offer our clients the best advice at all times. We have thus set up our internal structures and processes in such a manner as to ensure this.

As objective evidence, we were certified in the 4th quarter of 2015 as one of few consulting companies in accordance with DIN EN ISO 9001:2015 and also meet the recommendations of EN 16114 for consultancy services.

 

 

Our quality standards are also reflected in our principles and values to which we commit ourselves for all questions, offers, and customer relationships.

 

 

Values:

  • Quality 
    Our services and work results should always exceed our customers’ requirements. We therefore run an active quality management and continuously strive to further develop both ourselves and our range of services.
  • Partnership culture 
    Our cooperation with all business partners is based on a partnership relationship that is characterized by equality and mutual respect.
  • Honesty
    We ensure an open and honest communication and adhere to the applicable legal obligations in all activities.
  • Objectivity
    We uphold an objective point of view in all our recommendations and represent an independent opinion towards all people.
  • Confidentiality
    We undertake to protect all data and information availed to us. Our IT systems are appropriately set up for this purpose.
  • Responsibility
    We stand behind our services, recommendations and results and take up personal responsibility for our customers and the company.

 

Principles:

·         We only accept orders if we have the necessary expertise to guarantee their successful fulfillment.

·         We only accept orders if we have the necessary capacity to guarantee their quality and timely service delivery.

·         We only recommend and offer services that contribute to the fulfillment of the customer’s requirements.

·         We always make sure that our charges are reasonable.

·         We only give fixed price offers if an objective assessment of the expected workload is possible.

·         We are responsible and economical with the resources and property of our customers.

·         We consistently adhere to agreements made on results, deadlines, and costs.

  • We inform our customers in advance about unforeseeable problems and necessary plan deviations.